Please contact our customer service team at firstname.lastname@example.org directly if you have any questions regarding returns and/or replacements.
All products and parts purchased directly from Vintorio LLC include a lifetime guarantee from the date of purchase unless stated otherwise.
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a full refund. After one year, we will consider any items for return as defective. For items considered defective, the items are considered eligible for exchange only.
We require proof of purchase to honor a refund. If you provide us with your information when you check out on vintorio.com, we will typically have a record of your purchase. Otherwise, we may require a physical receipt or if ordered directly from Amazon.com or Amazon.co.uk with Vintorio LLC or Vintorio Co LTD, please present us with your Amazon Order ID number.
All Vintorio products purchased from a retailer or received as a gift must be returned to the original place of purchase. We cannot refund items purchased from a third-party retailer, including sellers on third-party websites like ebay.com or a third-party seller on Amazon.com. Please reach out to those individual sellers separately as we have no control over their products and we cannot verify the products' authenticity.
To protect all our customers and ensure fairness, we cannot accept a return if we find evidence of habitual abuse of our return policy and/or Lifetime Guarantee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Please contact our support team at email@example.com before shipping any products back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
As the package remains your responsibility until it is returned back to us, please ensure that you get proof of postage and a tracking number in case you need to contact us about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our customer service team is on stand by and ready to help! We typically respond within one business day! You can fill out the form on this page or email us directly at firstname.lastname@example.org.
You can also call us at +1 (702) 988 7973 (Monday to Friday, 9AM to 5PM PST).
Frequently Asked Questions
You can take a look at our Frequently Asked Questions to see if your question has already been answered.